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Pre-order 101

Pre-orders 101 :

Everything you need to know about pre-ordering Playing Grounded Puzzles “Pre-Order 101”.

All of the puzzles in our gallery are available for pre-order. FLOW OF GOLDFISH puzzles are now in stock, and will ship out within 1-3 business days.

To pre-order a puzzle :

  1. Hover your curser over the image until you see the READ MORE button.
  2. Click on the READ MORE button to go to the product description page.
  3. Click the ADD TO CART button.
  4. If you want more puzzles, simply click on CONTINUE SHOPPING
  5. When you are finish shopping, fill out the Contact, Shipping and Payment Information (NOTE: You will not be charged until your order ships).
  6. Review your order and all of your information.
  7. Click PLACE ORDER.
  8. You will then receive an order confirmation.

Why we’re taking pre-orders :

For each puzzle selection, we will need to receive at least 250 pre-orders before going to production. Once that minimum requirement is met, we will send you an email notification that we are starting production. You will continue to receive updates and notifications right up to when you’re order ships.

Wait time for pre-orders :

That depends on how quickly we receive 250 pre-orders per puzzle. However, we will send you email notification when we are starting production for the puzzle(s) you ordered. It will take about two months before we have the puzzles in hand and ready to ship to you. You will receive a shipping notification at that time.

How to speed up the process :TM

We want to get these puzzles made just as much as you do, but we need to meet the minimum requirements. The best way to speed things up is to tell everyone you know and share, share, SHARE!

When will you be charged?

When you place your pre-order, you will be prompted to give your payment information, but YOU WILL NOT BE CHARGED UNTIL YOUR ORDER SHIPS.

Ordering multiple puzzles?

If you order more than one type of puzzle, we will ship you each puzzle as it becomes available. You will then be charged for that puzzle plus the shipping.

Shipping costs are calculated at the time you place your order and are the same whether puzzles are shipped together or individually, though you’ll only be charged at the time of shipping.

For example, you order 3 different puzzles. The shipping for all three totals $30. We have one puzzle in stock that we ship to you right away =$10 shipping, charged at that time. A month later we get the other 2 puzzles in stock and ship them to you = $20 shipping.

Cancelling Pre-orders :

You may cancel a pre-order any time before you receive a production confirmation email. This email will notify you that we have submitted our order to the manufacturer. Once that is done, you will not be able to cancel your order. You will receive shipping notification via email once your order is ready to ship.

I have clicked the ‘Order Now’ button, but my cart is still showing ‘$0.00’. What do I do?

No worries. All orders and pre-orders go directly through ‘Celery,’ so the little cart on our website will continue to show $0.00, while your Celery cart will show your entire order. Just follow the prompts to complete your order and you will receive an email order confirmation.

What is ‘Celery’?

Celery is an ecommerce platform that allows businesses to accept pre-orders, crowdfund independently and continue selling before and after items are in stock.

To stay up to date on all our new releases.

Just sign up for our newsletter and you will receive periodic news and new product releases.

If you have questions or need assistance with your order please email us at :